LEGAL

Terms & Conditions

Draft template — to be reviewed and approved by eBike’s legal adviser before publication. Last updated: [Insert date].

1. Introduction

These Terms & Conditions govern access to and use of the eBike website, mobile application and delivery services (“Services”). By creating an account, placing a delivery request or using the Services, you agree to these terms.

2. The eBike service

eBike provides a technology platform through which users can request the collection and delivery of packages, goods and other permitted items between locations. Availability, delivery options, estimated times and charges may vary by location and operational conditions.

3. User responsibilities

You must provide accurate pickup, recipient, contact and destination details; ensure that items are properly packaged; be available for collection and receipt; and comply with applicable laws and these terms.

4. Prohibited and restricted items

Users must not request the transport of illegal, dangerous, hazardous, explosive, flammable, stolen, prohibited or otherwise restricted items. eBike may refuse or cancel a request where an item or delivery presents a safety, legal or operational concern. A complete prohibited-items list should be published in the app and linked here.

5. Fees and payment

Applicable delivery charges and other fees will be shown or communicated before a request is confirmed. Users are responsible for paying the charges associated with their bookings through the payment methods made available by eBike.

6. Delivery estimates and delays

Any delivery time shown is an estimate unless expressly stated otherwise. Traffic, weather, access restrictions, incorrect information, recipient unavailability and other circumstances may affect delivery.

7. Cancellations and refunds

Cancellation eligibility, charges, refunds and dispute procedures must be stated in the applicable in-app policy. Contact eBike support for assistance with a booking.

8. Liability

To the extent permitted by applicable law, eBike’s responsibility for loss, damage, delay or failed delivery will be governed by the final service terms and any applicable insurance or claims policy. Nothing in these terms excludes liability that cannot legally be excluded.

9. Account suspension

eBike may restrict or suspend access where it reasonably believes a user has breached these terms, misused the Services, provided misleading information or created a safety or legal risk.

10. Privacy

Personal information is handled in accordance with the eBike Privacy Policy.

11. Changes and governing law

eBike may update these terms from time to time. The final version should identify the company’s legal entity, governing law, dispute-resolution process and contact details.

12. Contact

For questions about these terms, contact: [Insert official eBike support email and business address].