LEGAL

Privacy Policy

Draft template — complete with the company’s actual data practices and have it reviewed before publication. Last updated: [Insert date].

1. About this policy

This Privacy Policy explains how eBike (“we”, “us” or “our”) may collect, use, store and share information when you visit our website or use the eBike mobile application and delivery services.

2. Information we may collect

Depending on how you use eBike, information may include your name, phone number, email address, account details, pickup and delivery addresses, recipient details, delivery instructions, location data, transaction records, support messages and device or app usage information.

3. How we use information

We may use information to create and manage accounts, arrange pickups and deliveries, provide delivery updates, process payments, offer customer support, improve the Services, prevent fraud and comply with legal obligations.

4. Location information

Where enabled and permitted by your device settings, eBike may use location information to support pickup selection, delivery coordination, route progress and related app features. You can manage device-level location permissions, although some features may not work without them.

5. When information may be shared

Information may be shared with delivery personnel and recipients as needed to complete a delivery, and with service providers such as hosting, mapping, communications and payment partners. We may also disclose information where required by law or to protect users and the Services.

6. Data security and retention

We use appropriate safeguards designed to protect information. No method of storage or transmission is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, subject to legal and operational requirements.

7. Your choices and rights

Depending on applicable law, you may have rights to request access to, correction or deletion of personal information, or to object to or restrict certain processing. Add the company’s verified process and response timelines here.

8. Cookies and analytics

The website may use cookies or analytics tools to understand website usage and improve performance. List the specific tools used and provide any required consent controls before launch.

9. Children’s privacy

The Services are not intended for children to use independently. The company should specify its minimum user age and any parental or guardian requirements in the final policy.

10. Changes to this policy

We may update this policy as our Services or legal requirements change. The updated version will be posted on this page with a revised date.

11. Contact us

For privacy questions or requests, contact: [Insert official privacy contact email and business address].